THIRDTAKE

HELP

THIRDTAKE Support

Need help with a Full Call, subscription, restore, or app behavior? Start here.

Contact support

Send us a short description of the issue, your iPhone model, iOS version, and what you expected to happen. Please do not email private conversation screenshots unless support specifically asks for them.

support@thirdtake.app

Subscription help

THIRDTAKE Plus is billed through Apple. You can manage or cancel the subscription from your Apple account's subscription settings.

If Plus is active but the app does not recognize it, open the Access screen and use Restore Purchases.

Common questions

How many Full Calls are included?

One Full Call is available before subscribing. THIRDTAKE Plus includes 30 Full Calls during each monthly subscription period. Unused calls do not roll over.

Are my screenshots uploaded?

In the normal Full Call flow, screenshot images are read on your device for OCR. The parsed conversation text needed for the review is sent to the backend; the original screenshot image is not sent as part of that review request.

Why might a review be unclear?

THIRDTAKE can only assess the messages you provide. Missing context, cropped screenshots, OCR errors, or a conversation that depends heavily on off-screen events can reduce confidence.

How do I restore Plus after reinstalling?

Open Access and choose Restore Purchases. If Apple confirms an eligible active subscription, THIRDTAKE will refresh your Plus access.

Can THIRDTAKE replace professional advice?

No. THIRDTAKE is a communication and perspective tool, not legal, medical, mental-health, emergency, or other professional advice.